| Package 1 Get Started | Package 2 Get Started | Package 3 Get Started |
|
| Incidents | 15 Incidents | 90 Incidents | 180 Incidents |
| 24X7 Support | ✔ | ✔ | ✔ |
| Custom Module Included | ✔ | ✔ | ✔ |
| Development Included | ✔ | ✔ | ✔ |
| Functional & Technical Support | ✔ | ✔ | ✔ |
| Enterprise & Community | ✔ | ✔ | ✔ |
| Maximum Incident Time | 1 Hour | 1 Hour | 1 Hour |
| Medium | Zoom, Skype & Whatsapp | Zoom, Skype & Whatsapp | Zoom, Skype & Whatsapp |
Custom Module Analysis While we strive for efficiency, support for third-party or highly customized modules may require additional time for deep functional analysis. In such cases, the resolution may count as more than one support incident depending on the complexity of the study required.
Standard Incident Allocation Our standardized time allocation for a single support incident is one hour. If a complex issue requires more than the allotted time, each additional hour will be recorded as a separate incident.
Tailored Support Plans Alaric Soft offers a variety of support plans designed for businesses that demand a robust, reliable, and high-performing ERP system. Our plans are intelligently crafted to be flexible; you only pay for the specific services and time required to address your unique ERP challenges, from initial implementation to post-installation care.
Multi-Channel Remote Support We provide rapid remote assistance via text, voice, or screen sharing within our agreed-upon response times. Our supported communication platforms include:
Email & Telephone
Skype & Zoom
TeamViewer & AnyDesk
Google Meet / Hangouts
Commencement of Service The Alaric Soft support period activates immediately upon receipt of payment. Our technical team commences work on your project from the official date the payment is confirmed.
Scope of Odoo Services Our specialized support services are applicable across all versions of Odoo. Our core areas of expertise include:
Odoo Functional Assistance: Helping you navigate and optimize workflows.
Odoo Technical Guidance: Deep-tier server and architecture support.
Bug Fixing: Identifying and resolving system glitches to ensure stability.
Problem Recreation & Documentation To ensure a swift resolution to technical issues, we may request that the customer provide a specific test case or detailed documentation. This allows our team to recreate the problem in a controlled environment for faster troubleshooting.
Customer Connectivity Requirements To receive seamless remote support, customers are responsible for maintaining a stable internet connection and the necessary telecommunication tools required for our team to access the system remotely.
At Alaric Soft, we believe that long-term support and proactive maintenance are the backbones of a successful ERP strategy. Our dedicated support team—consisting of both functional consultants and technical experts—is equipped to handle the full spectrum of your Odoo requirements.
We don’t just fix problems; we partner with you to identify underlying technical challenges within your organization and provide strategic, long-lasting solutions. Our highly qualified team offers a comprehensive suite of support services, including:
Customization & Refinement: Adapting your system as your business evolves.
Detailed Documentation: Ensuring your team has the right manuals for every process.
Rapid Bug Fixing: Identifying and resolving system glitches to minimize downtime.
Expert Technical Guidance: Providing clear, actionable advice for your IT infrastructure.
End-to-End Functional Support: Helping your staff master Odoo’s vast features with ease.
Whether you are facing a minor hurdle or require deep technical intervention, Alaric Soft ensures your Odoo platform remains a high-performing asset for your business.
Odoo is a sophisticated ERP solution that thrives on constant optimization. To ensure your system remains a high-performance tool, it requires the steady support of a professional partner capable of rectifying issues and providing expert assistance exactly when you need it.
Today, Odoo has service partners globally, and choosing the right one is vital to your business continuity. Alaric Soft stands out as a premier provider of Odoo services, built on a foundation of deep technical expertise and a commitment to client success. What began as a focused team of IT specialists has grown into a powerhouse of professionals dedicated to mastering every aspect of the Odoo ecosystem. We don’t just maintain your software; we drive its success.
Odoo is a dynamic ERP system that performs best with continuous, expert oversight. An Annual Maintenance Contract (AMC) ensures that your business has a dedicated safety net. While many providers offer only basic installation, Alaric Soft provides comprehensive AMC support. We allocate a specialized team to maintain your system, resolve bugs, and refine your workflows to ensure your Odoo platform remains peak-efficient. We are your long-term partners, answering your queries and guiding your company toward operational excellence.
An ERP like Odoo manages your entire business infrastructure. If standard procedures aren’t followed correctly, or if unpredictable technical glitches occur, it can disrupt your entire operation. Expert support is vital because these complexities require specialized knowledge to rectify without data loss. Alaric Soft offers structured support packages designed to meet your specific needs. Our plans are based on “incident-driven” support, ensuring that whenever a challenge arises, our experts are just a click away.
While many firms offer Odoo support, Alaric Soft stands out through our commitment to accessibility and flexibility. We provide a variety of support packages tailored to the actual number of incidents your business might face, ensuring you don’t pay for what you don’t use. Most importantly, we offer 24/7 support through various digital communication channels, ensuring that bug fixing and functional guidance are available whenever your business is running.
We offer a range of Odoo Customer Support plans designed to be both robust and cost-effective. Our plans are primarily categorized by the number of support “incidents” included throughout the year. This allows you to choose a level of protection that matches your company’s size and complexity. By maintaining competitive pricing that is often more accessible than other global partners, we ensure that high-quality ERP maintenance is available for businesses of all scales.
Alaric Soft has versatile experience in all sorts of information technology matters. The staff of Alaric Technologies has achieved a level of expertise and competency over a period of time and is in a position to provide the service with a unique pattern.
The services, which are being offered by Alaric Technologies, include software development of all kinds, networking (LAN, WAN), web designing of all kinds, and data entry projects. It provides the optimum solution to information technology-related problems.
